Job Listings

Guest Services Specialist - 2nd shift Apply Now

Essential Duties:

1.       Several times a shift, walks throughout the building checking for locked doors, performing bed checks, and appropriately dealing with any rule violations and unsafe or unsanitary conditions.

2.       Speaks with guests as needed to make corrections in action regarding rule violations.

3.       Evaluates emergency situations and handles them when the shift supervisor is not in the immediate area.

4.       Writes incident reports of any problem situations or incidents and makes shift supervisor aware of situation.

5.       Attends staff meetings as assigned by the Director.

6.       Follows Mission policies regarding client confidentiality, and other staff rules designed to protect clients.

7.       Maintains order in the building.

8.       Answers incoming phone calls and direct accordingly.

9.       Monitors security cameras for Women’s Campus.

10.   Allows access to those authorized to enter the building, staff, clients/guests, program, Transitional House, volunteers, community service and law officers.

11.   Monitors fire and burglar systems.

12.   Serves as a personal witness for Jesus Christ and shares the Gospel with clients/guests.

 

Located In:
Womens Campus, Nashville
Guest Services Specialist - PRN Apply Now

This is an "as-needed" position with no guaranteed schedule or hours.  This position will fill in for vacations and other absences.

Essential Duties:

1.       Answers incoming phone calls and direct accordingly.

2.       Monitors security cameras for Women’s Campus.

3.       Allows access to those authorized to enter the building, staff, clients/guests, program, Transitional House, volunteers, community service and law officers.

4.       Monitors fire and burglar systems.

5.       Speaks with guests as needed to make corrections in action regarding rule violations.

6.       Evaluates emergency situations and handles them when the shift supervisor is not in the immediate area.

7.       Maintains order in the building.

8.       Attends staff meetings as assigned by the Director.

9.       Follows Mission policies regarding client confidentiality, and other staff rules designed to protect clients.

10.   Serves as a personal witness for Jesus Christ and shares the Gospel with clients/guests.

Located In:
Womens Campus, Nashville
Guest Services Specialist - PRN Apply Now

This is an "as-needed" position with no guaranteed schedule or hours.  This position is intended to fill in for vacations and other absences.

Essential Duties:

1.      Screen all entering guests through walk-through metal detectors, using metal detecting wands.  Become closely acquainted with the people frequenting NRM as guests.

2.      Communicate with supervisor and management through incident reporting system.

3.      Maintain order among guests and protect property, visitors, volunteers and other guests within active zone rotation. 

4.      Diligently monitor security cameras in the monitor room to observe activity on the close circuit camera system, through watching through the glass monitoring room windows entry activity.  Promptly respond to hand held request for assistance or other service calls.

5.      Perform telephone reception duties.

6.      Occasionally supervise GVP (guest volunteers) in completing housekeeping or other internal jobs.

7.      Demonstrate good judgment, common sense, follow directions from supervisors.

8.      Take charge and direct others in emergencies or other dangerous situations.

9.      Abide by all NRM policies and procedures, giving priority to safety and security procedures.

10.  Exhibit professional appearance at all times by wearing clean jeans or khakis, Mission shirts and security vests.

11.  Communicate via two-way radio (walkie-talkie) and/or telephone to a variety of first responders (Police, EMT’s, and ambulance) as needed.

12.  Assist front desk personnel in storing guest luggage, clearing lockers, directing guests to appropriate assistance

13.  Assist in issuance of short term guest parking permits.

14.  Walk or drive assigned external zones on predetermined schedules to maintain the security of the parking lot, and Mission property/perimeter.  Promptly respond to monitoring room requests to check on observed questionable activity.

15.  Walk assigned internal zones of Mission to maintain security, monitor host and Welcome Center entrances, and promptly respond to Monitoring room requests for observed questionable activity.

16.  Keep exits and entrances clear and maintains lock down areas as specified.

17.  Maintain an orderly, clean and safe work environment with the Guest Services work area.

18.  Align motives, values and beliefs with NRM values.

19.  Work as a team player and recognizing that his/her actions directly impact the hospitable performance and reputation of the NRM and NRM Statement of Faith.

20.  Perform all other duties and tasks assigned by supervisor or management.

Located In:
Mens Campus, Nashville